FAQs and user guides

Use these step-by-step instructions and answers to common questions to help you navigate our website.

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Frequently Asked Questions Refer to the following sections for answers to FAQs

Further enquiries
You can approach your Form Teacher or ECG counsellor for help. If you are experiencing any other issues on the MySkillsFuture Student Portal, please submit your enquiry below.

For adult learners and tertiary students
You may submit your enquiries on the MySkillsFuture Workforce Portal.
Alternatively, you can also call the One Call Centre (OCC) at 6785 5785.
Call centre operating hours are from 8:30am to 5:30pm (Monday to Friday) and from 8:30am to 1pm on Saturday (closed on Sundays and public holidays).

Login support

  1. I am experiencing NRIC login issues. What should I do? If you have already completed the onboarding process, try these alternative login methods:
    1. MIMS Login
    2. Single Sign-On via SLS App Library (for students only)
    Note: These options are only available if you have completed onboarding. New users should follow the account creation process below.
  2. How do I create an account? Your form teacher will provide you with a User ID and default password. To set up your account:
    1. Enter your User ID and default password on the login page
    2. Create a new password when prompted
    3. Enter your email address
    4. Set up three security questions
    5. Once completed, you can log in using your User ID and new password
  3. I have forgotten my password. What should I do? You have two options:
    1. Click 'Forgot your password' on the login screen, and answer one of your three security questions correctly to create a new password
    2. Contact your form teacher to reset your password
  4. I have forgotten the answers to my security questions. What should I do? Contact your form teacher to reset your password.
  5. Can I access my account during lessons if I have forgotten my password? Yes. During lesson time, your form teacher can provide a temporary access code that is valid for one hour.
  6. Can I change my password? Yes. You can change your password at any time through your account settings.
  7. Can I change my User ID? No, you cannot change your User ID. It is your BC/NRIC/FIN number.
  8. Why am I receiving an error message when I try to log in? First, verify that you have entered your login details correctly. If the error persists, contact your form teacher for assistance.
  9. My account is locked. How do I unlock it? Contact your form teacher to unlock your account.
  10. Can my parents access the portal? Your parents can view the pre-login features of the Student Portal. They can also explore all features in the portal with you using your account. This provides an opportunity to discuss your future aspirations and plans together.
  11. Who can access the full set of portal features? The portal is available for students from Primary 5 to Pre-University in MOE schools.

Navigating the portal

  1. What features can I access without logging in? Before logging in, you can browse and search for industries, occupations, schools, and courses through SchoolFinder and CourseFinder.
  2. What additional features can I access after logging in? After logging in, you can:
    1. View and organise your saved favourites in My Portfolio
    2. Access assessment tools in Discover Yourself
    3. Set and track your goals
    4. Save your reflections and interview preparation materials

Discover yourself

  1. What should I know before using the tools?
    1. There are no correct or incorrect answers: the tools assess your individual preferences
    2. Answer honestly based on your own preferences, not what you think is expected
    3. Some questions may appear similar; this is intentional, so continue answering honestly throughout
    4. Your responses are confidential
    5. You may revise your responses before submitting, but once submitted, they cannot be changed
  2. What is the difference between the short and full Career Interests Assessments? The full Career Interests Assessment is a comprehensive 66-question evaluation that generates your RIASEC code and offers job and industry recommendations based on your results. The Short Career Interests Assessment is an 18-item condensed version that provides a quick snapshot of your personality types through your RIASEC code.
  3. What does my RIASEC Code mean? Your RIASEC Code is expressed as three letters representing your RIASEC personality types. It represents your top three personality types in order of dominance, with the first letter representing your strongest personality type. The six RIASEC types are: Realistic, Investigative, Artistic, Social, Enterprising, and Conventional.
  4. What if two of my RIASEC scores are the same? The system calculates scores to six decimal places. Even if two codes appear to have the same score (e.g., both showing 68), the system can determine which is more dominant.
  5. What are the theoretical underpinnings behind the tools? The tools are based on well-researched theories by Dr John L. Holland and Dr Donald E. Super. Holland's theory suggests that:
    1. People can be described as a combination of three or more of six types: Realistic, Investigative, Artistic, Social, Enterprising, and Conventional
    2. Environments (jobs, worksites, and schools) can also be described as a combination of the six types
    3. People of a given type seek environments of the same type or similar type
    4. If a person can find such a compatible environment, the person is likely to be satisfied and productive
    Super's theory explores:
    1. The importance of an individual's self-concept and its significance to identifying career goals and plans
    2. 14 work values: Ability utilization, achievement, aesthetics, altruism, autonomy, creativity, economic rewards, lifestyle, physical activity, prestige, risk, social interaction, variety and surroundings
    3. How these work values influence what people attempt to attain through work, and consideration of these values helps one make informed career decisions

Explore opportunities

  1. How does the portal help me explore careers? 'Explore opportunities' allows you to explore over 1,000 job roles and 31 industries through the following features:
    1. Explore industries: Provides industry background, facts, and figures
    2. Explore occupations: Offers detailed information including job descriptions, required skills, RIASEC compatibility(based on your Career Interests results), career progression pathways, and related courses
    The portal also suggests suitable job roles based on your Career Interests results.
  2. Where does the information on jobs and industries come from? Information is obtained from the Singapore Standard Occupations Classification (SSOC), as well as from lead agencies and industry partners.
  3. How valid are the RIASEC codes for the various occupations? The RIASEC codes are based on the O*Net platform and have been contextualised for Singapore. The codes have been validated to ensure they provide accurate insights.
  4. How can I explore educational institutions and courses? SchoolFinder and CourseFinder allow you to explore education pathways that align with your interests and career goals:
    1. SchoolFinder: Provides information on different educational institutions
    2. CourseFinder: Helps you explore courses and programmes from Junior Colleges/Centralised Institutes, ITE, polytechnics, universities, arts institutions, and other government-affiliated educational institutions
    For graduating cohorts up to AY2026: Singapore Education Landscape allows you to learn about post-secondary pathways, chart your own path, and compare up to three education pathways at a time. For Secondary One students from 2024: Pathway Navigator is an interactive tool that helps you explore primary to post-secondary education pathways under the Full Subject-Based Banding system.

Plan your journey

  1. What is Set Your Goals? Set Your Goals helps you plan your next steps by guiding you to set termly academic and non-academic goals purposefully.
  2. What is Prepare for Post-Secondary? Prepare for post-secondary education allows you to explore different pathways and access various resources to guide you in making informed decisions:
    1. Create your purpose statement so you can picture your future
    2. Explore your pathways through Pathway Navigator, School Finder, Course Finder and featured SLS Modules
    3. Refer to What's Next guides on the different education and career pathways available
    4. Tips and Guides to empower you in preparing for aptitude-based admissions, portfolios, and interviews
    5. Useful external resources to support your decision-making
  3. What is Build Your Portfolio? Build Your Portfolio is your personal space to organise everything in one place, including:
    1. Personal information and purpose statement
    2. Goals, activities, and achievements
    3. Career quiz results and reflections
    4. Interview preparation materials
    5. Saved favourites (events, industries, occupations, schools, courses)
    The information you save in Build Your Portfolio will remain available as you progress to pre-university.

Others

  1. Will I still have access to the portal when I progress to Pre-University? Once you enter Pre-University 1, you will transition to the MySkillsFuture Student Portal (Pre-University). Information stored in My Portfolio will be transferred automatically.
  2. Will I still have access to the portal if I progress to tertiary institutions or begin working after leaving secondary school? You will retain login access for up to six months (until 30 June of the following year). After this date, you can only access the pre-login pages of the Secondary portal.​ To continue accessing career planning tools, log in to the MySkillsFuture Portal (Adults and Tertiary Students) using your Singpass.
  3. Where can I get help with other issues? For general support with the MySkillsFuture Student Portal, submit your enquiry here.
  4. Where can I get help with ApLM-related issues? For ApLM-related support, email moe_aplm@moe.gov.sg.